Contact Us

We’re Here to Help!
Whether you have questions about your order, need help with sizing, or just want to say hi, reach out to us anytime.

Get in Touch

📧 Email: support@gxjapan.shop
📱 Social Media: Reach out to us on Instagram or TikTok 

Shipping Information

• Processing Time: Orders are processed within 3-5 business days.
• Shipping Time: Depending on your location, shipping takes:
  • Domestic (Japan): 2-5 business days
  • International: 7-21 business days
• Tracking: Once your order ships, you'll receive a tracking link to monitor its journey.

Returns & Exchanges

• Check the returns & FAQ sections for details.

Common Questions

Where’s my order?
Check your tracking email or contact us if you haven’t received your order within the estimated timeframe.

Can I change my order after it’s been placed?
Contact us within 24 hours of placing your order to make any changes.

Need a faster response?
Check out our FAQ page for quick answers to common questions or chat with us on our social media!